Shipping & Delivery
Order Processing Time
All orders placed on lofhairusa.com are processed within 2 to 3 business days after payment confirmation. Business days are Monday through Friday, excluding US federal holidays. Orders placed after 3:00 PM Eastern Time may be processed on the following business day.
Shipping Rates
LOF Hair USA operates with a simplified flat-rate shipping structure to provide transparency at checkout:
- United States: flat shipping fee applied at checkout
- Puerto Rico: flat shipping fee applied at checkout
- FREE SHIPPING on all orders of $199.00 or more (before tax, after discounts)
Exact shipping rates are displayed at checkout before payment confirmation. Shipping fees are non-refundable under all circumstances.
Estimated Delivery Times
Delivery times are estimates and begin the day the order ships, not the day the order is placed:
- United States contiguous 48 states: 3 to 7 business days
- Puerto Rico: 5 to 10 business days
LOF Hair USA is not responsible for delays caused by carriers, weather, holidays, natural disasters, customs processing (where applicable), or any circumstances outside of our direct control.
Order Tracking
Once an order ships, customers receive an email confirmation containing tracking information. Please monitor tracking updates directly with the carrier. If tracking information does not update within 5 business days of shipment, please contact us at info@lofhairusa.com.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping addresses at checkout. LOF Hair USA is not responsible for orders delivered to incorrect addresses provided by the customer, orders lost due to incorrect address entry, or costs associated with reshipping orders to corrected addresses.
Requests to modify shipping addresses after order placement can only be accommodated if the order has not yet been prepared for shipment. Contact info@lofhairusa.com within 2 hours of placing your order to request address modifications.
Failed Deliveries and Returned Packages
If a package is returned to LOF Hair USA due to an incorrect address provided by the customer, refusal of delivery, or failure to retrieve the package from the carrier, the customer will be responsible for reshipping costs. LOF Hair USA does not issue refunds for undelivered or refused packages.
International Shipping
For international orders, please email us at info@lofhairusa.com with your desired products and complete shipping address. We will calculate the international shipping cost and contact you for approval before processing your order. Once approved, your order will be shipped through a trusted international carrier, and tracking information will be provided.