Frequently Asked Questions

Products

In what order should I use the products?

For best results, follow this order: Hydrate Shampoo, Hydrate Mask (use 1–2 times a week), Hydrate Conditioner, HIT 10x1 Leave-in, and Crystal Oil on the ends.

How often should I use the hydrating mask?

We recommend using it 1 to 2 times a week or using it right before the conditioner for extra moisture.

Do I need to rinse out the Hit 10x1 leave-in?

No, the HIT 10x1 leave-in is a leave-on treatment. Apply it to damp hair after washing to protect against heat and frizz.

How much Crystal Oil should I use, and where do I apply it?

Use just a few drops. Rub them between your hands and apply only from the mid-lengths to the ends, avoiding the roots. It can be used on damp or dry hair.

Do I really need to use both conditioner and a mask?

Yes, they do different things. The mask deeply repairs and hydrates the hair strand, while the conditioner seals the cuticle to lock in that moisture and add shine.

Can I use these products on color-treated or chemically straightened hair? 

Yes, our formulas are gentle and safe for all hair types, including color-treated and chemically treated hair.

How long should I leave the conditioner on?

Leave it on for 1 to 2 minutes, then rinse thoroughly with water

Should I apply shampoo to the entire length of my hair? 

Focus the shampoo on your scalp and massage gently. The foam that runs down when you rinse is enough to clean the ends without drying them out.

How long should I leave the Hydrate Mask on?

For best results, we recommend leaving the mask on for 5 minutes before rinsing it out completely.

How often can or should I use Hit 10x1 and Crystal Oil?

You can apply Hit 10x1 and Crystal Oil right after washing your hair, or use them daily on dry or damp hair as needed.

What products do you recommend for the best results on damaged hair? 

For the best results, we highly recommend using a complete home care routine. Start with the Hydrate shampoo, followed by the Hydrate mask and Hydrate conditioner. Then, apply the Hit 10x1 leave-in and finish with Crystal Oil. This complete regimen guarantees the ultimate restoration for your hair. It is 100% recommended!

Why Buy From the Official Distributor?

LOF Hair USA is the only official distributor of LOF Professional in USA & Puerto Rico. Look for our stamp in the bottle: www.lofhairusa.com. Buying direct means guaranteed freshness, proper handling, and full manufacturer backing.

Online Shopping

How do I place an order? 

Just browse our store, add your favorite products to the cart, and click "Checkout." Follow the steps to enter your shipping details and payment information.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make changes, please contact our customer service immediately at info@lofhairusa.com. Once an order is shipped, it cannot be canceled.

How can I track my order? 

As soon as your order ships, you will receive an email with a tracking number and a link to follow your package.

My promo code is not working. What should I do?

Please check the expiration date and ensure the products in your cart qualify for the discount. Note that promo codes cannot be combined with other offers. If none of these apply and the promo code is still not working, please send us an email to info@lofhairusa.com and we will respond to you as soon as possible.

What is your return policy? 

At LOF, we are fully committed to your safety, hygiene, and the high quality of our products. Because our products do not have protective safety seals, we are unable to accept returns or exchanges once an order has been shipped. This policy ensures that every bottle arriving at your home is brand new, untouched, and completely safe for you to use. If you have any questions about which product is best for your hair type before purchasing, please reach out to our team—we would love to help you find your perfect match!

Is my payment secure on this website? 

Yes, completely. Our store is hosted on Shopify and uses secure encryption technology to protect your personal and financial information.

Do you offer free shipping? 

Yes, we offer free shipping on orders over U$199. You can see the current offer at the top banner of our website. 

What should I do if I receive the wrong product or a damaged item?

We are so sorry about that! Please email our support team with your order number and a photo of the item, and we will send a replacement right away and no additional shipping cost will apply.

Can I save my shipping and payment info for next time?

Yes, during checkout you can opt to save your information or create an account to speed up your future purchases.