All Sales Final Policy

⚠ ALL SALES ARE FINAL. LOF Hair USA does not accept returns and does not issue refunds for any product purchased through lofhairusa.com. By completing a purchase, you acknowledge and agree to this policy.

Why All Sales Are Final

As a personal care and cosmetic products company, LOF Hair USA maintains an all-sales-final policy for the following reasons:

  • Personal care and cosmetic products, once shipped, cannot be safely resold due to hygiene, contamination risk, and product integrity concerns

  • This policy allows us to maintain competitive pricing and product quality standards for all customers

  • Federal regulations governing cosmetic products in the United States do not require sellers to accept returns of opened or used cosmetic products

What This Policy Covers

This all-sales-final policy applies to all products sold on lofhairusa.com, including but not limited to:

  • Individual products (shampoos, conditioners, masks, oils, leave-in treatments)

  • Product bundles and kits (Home Care Kit, Finishing Kit, Complete Kit, etc.)

  • Products purchased with promotional codes, discounts, or affiliate coupons

  • Products purchased through subscription orders (recurring purchases)

  • Products received as part of promotional gifts or bonus offers

No Refunds Under Any Circumstances Include, But Are Not Limited To:

  • Change of mind after purchase

  • Dissatisfaction with product results or performance

  • Skin, scalp, or hair reactions or sensitivities (please review ingredients before purchasing)

  • Product not meeting personal expectations

  • Failure to read product descriptions, ingredients, or usage instructions before purchase

  • Requests for return based on price changes or promotional offers after purchase

Chargebacks

Filing a chargeback with your credit card company or payment provider without first contacting LOF Hair USA customer service constitutes a breach of these terms. LOF Hair USA will vigorously dispute all unauthorized chargebacks. Customers who file fraudulent chargebacks may be permanently banned from purchasing from LOF Hair USA and reported to fraud prevention databases.

Subscription Cancellations

Customers with active subscriptions may cancel future recurring shipments at any time through their customer account or by contacting support@lofhairusa.com. However, orders already processed cannot be canceled or refunded, and shipments already in transit cannot be redirected or returned.